Frequently Asked Questions
Ofcourse! 69slam ships on a daily basis to customers worldwide using express couriers DHL, FEDEX or TNT (depends of quality and speed of service to the concerned destination). Most orders are shipped within 24 hours of receipt providing all details have been provided and payment has been approved. Under normal circumstances, an email is then sent to you confirming that your order has been processed and has left our premises for delivery.
Yes, we charge only a one-off fee per destination, regardless of the quantity. If you order 1 pcs, you’ll pay 25 Euros for the delivery, and if you buy 10 pcs, you will probably be entitled to free delivery!And to keep things simple, this cost is also the same for all countries, all destinations worldwide.
This depends on the method of shipping requested and the country of destination. Typically delivery is between 5-7 working days. On rare occasions the customs agency within the destination country may choose to delay individual shipments as a random security measure, these delays can be 2-4 weeks for UK and US, and 4-6 weeks for continental Europe except for Belgium and the Netherlands which can be up to 8 weeks on very rare occasions.
You will receive an email within 24 hours from us saying that this special product you ordered is sold out in the size/ print/ colour you’ve requested. First solution would be: get a product replacement of you choosing, second: you can cancel your order for this particular product, and we will credit you back.
As long as the item/s is in original condition, simply email us with your invoice number and your requirements. You will then be given a return number and instruction on how to send the original item/s back to us by post within 14 days of receipt of delivery. You will be charged for the cost of shipping and all additional postage fees due to this exchange. You will be also charged for any additional items sent if you fail to return the original items back to us by the specified time period.
No problem. If this occurs we will gladly refund the cost of the purchase once the products have been returned to us and provided the items are returned in original condition and within 10 days of receipt of the shipment.
It is important to note that import taxes and charges are NOT included in the price of your order. The majority of shipments are delivered free of customs taxes and duties however occasionally the destination country's customs agency may select your shipment for assessment and could charge these duties and taxes. This charge varies from country to country and will not be covered by 69Slam.
We have a number of stockists around the world where you can buy our products. But sometime there might be no stockist close to where you live, and then you may find easier to shop through our website where you can view our whole range. We ship daily to all locations and have a flexible exchanges and returns policy should you not be completely satisfied with your purchase. You can also email firstname.lastname@example.org for any request, info.
You can pay with any credit card that is accepted by Paypal, payment can also be made through paypal.
The good news is everyone at 69Slam cares about providing the best level of service to our customers. Please send your email to email@example.com, and we can assure you that you will get an answer within 24 hours !