Returns & Exchange
By processing your payment and completing an order with us, you agree the following terms and conditions regarding the return of your purchase.
- Before returning your items please contact us at [email protected] and we will provide you correct address according to your country.
- Due to customs restrictions, returns are only eligible for customers based in the European Union, UK, Canada, USA, Australia, Mauritius, Reunion Island, Thailand, Vietnam and Switzerland.
- Items should be returned within 30 days, in original condition, to be eligible for reimbursement.
- Please note that FREE items during promotions cannot be returned and exchanged
Our Return Policy
- We process refunds within 3 days after receiving your items (the cost of shipping the products back are covered by the customer)
- Items will only be approved for reimbursement in their original condition, i.e.: tags still attached, unworn, unwashed… Swimwear bottoms have to be returned with the hygienic sticker on it
- For hygienic reasons, we do not accept returns for underwear
- All documents (if any) that we sent with shipment should be included with return shipment ( + reason for the return)
- Returns which don’t comply with the above will not be accepted and refunded
Our Exchange Policy
- Please note that we do not offer underwear exchange for hygienic reasons
- Please understand that your exchanged goods will be returned only after we have received your parcel
- We do not cover shipping fee from our office back to you