Returns & Exchange
By processing your payment and completing an order with us, you agree the following terms and conditions regarding the return of your purchase.
- Before returning your items(s) please contact us at firstname.lastname@example.org
- Items should be returned within 30 days, in original condition, to be eligible for the reimbursement.
- The return should be sent to the following address:
PT HARMATTAN – 69slam
Jalan Pantai Berawa Nomor 69,Banjar Tandeg
Desa Tibubeneng,Kecamatan Kuta Utara, Kabupaten Badung
Indonesia 80361 Bali
Warning: To avoid any clearance fees, Please declare items as GIFT with a minimum value of 1$/per pcs
Our Return Policy
- All refunds will be issued via Paypal
- We process refunds within 3 days after receiving your items
- Items will only be approved for a reimbursement in their original condition, i.e.: tags still attached, unworn, unwashed… Swimwear bottoms have to be returned with the hygienic sticker on it.
- We accept returns for all discounted items except for underwear.
- All invoices that we sent with shipment should be included with return shipment (+ number of the invoice + reason for the return)
Our Exchange Policy
- Please pack the items in a secured parcel, be sure to complete all information on your form and input the correct address
- Returns which don’t comply with the above criteria will not be accepted and refunded. Please note that we do not offer underwear exchange for hygienic reasons.
- Please understand that your exchanged goods will be returned only after we have received your parcel
- We do not cover shipping fee from our office back to you, this will cost 19$ that you will have to pay via Paypal