Shipping & Delivery
By processing your payment and completing an order with us, you agree the following terms and conditions regarding the return of your purchase.
- All orders are processed and packed within 2-3 days of placement, excluding week-ends and publics holidays
- Most orders are shipped within 24hours after the details have been provided and the payment approved
- Under normal circumstances, you will receive an email, confirming that your order has been processed and has left our premises
- In case you do not collect the goods and do not answer our email you will not be entitled to any refund
- Certain countries are not available for free shipping
- All international orders are shipped via DHL or TNT
- Shipping time: between 5 and 10 working days
- Customs or remote delivery locations can cause delays
- Signature is required on delivery for your security, and if no one is at home at delivery time, the order will be sent to the nearest DHL/TNT
- Delivery times can change depending on the time of the year, holiday periods, weekends or severe weather
- We are not responsible for lost/stolen parcels or parcels delayed in transit when you return your items
- If the wrong delivery address is provided, 69slam cannot offer reimbursement for this parcel. It is the customer’s responsibility to provide the correct shipping/delivery address for an order
- If you have any shipping/delivery problems, please send email to [email protected], and we can assure you that we will do our best to answer within 24 hours!
Customs/Import Duties and Taxes
- The value of the purchase order does not include the local customs duties, taxes and other fees which may occur at destination country. These costs will be under the recipient or the customer’s responsibility.
- If the recipient fails to pay applicable duties and taxes, the package will be abandoned and 69slam will not refund the abandoned order, including any applicable shipping charges
- By placing an order, you are acknowledging and accepting all the International Shipping terms.